What is a chargeback? (US)


A chargeback occurs when Golden Nugget Online Gaming is notified by our payment processor that a previous Golden Nugget Online Gaming deposit was disputed/returned. While our team investigates the status of this dispute, temporary restrictions may be placed on your account. For assistance with chargeback resolution, please contact the Golden Nugget Online Gaming Customer Support Team.

Frequently asked questions

How do I make a repayment?

Make a repayment to your Golden Nugget Online Gaming wallet. Available payment options may vary depending on your physical location.

Note: We don't accept repayment using Apple Pay. Repayment with Apple Pay will result in further delays, and any repayments will be refunded.

Learn how to make a deposit for Golden Nugget Online Gaming.

I made a repayment, why is my account still restricted?

Once our internal support team has completed their review, you will be notified about reinstatement/next steps.

I contacted my financial institution to reverse the dispute, why is my account still restricted?

It can take up to 14 business days for DraftKings to receive confirmation of the resolution of the dispute.