Golden Nugget - How do I manage my two-factor authentication (2FA)? (US)

Important notes about two-factor authentication (2FA):

2FA requires a phone number that can receive SMS messages.
- Based on your location, you may be eligible to choose email as the method in which you receive your 2FA code.
Even if you have 2FA via SMS at every login disabled, you may still be required to verify your identity using 2FA on unrecognized devices or every 14 days, depending on your location.

How to Enable/Disable 2FA at every login

Via the Golden Nugget Online Gaming app

Log into the Golden Nugget Online Gaming app.
Tap your profile photo and select Log In & Security.
Select Login Security Preferences.
Toggle ON/OFF Receive SMS in the Two-Factor Authentication (2FA) section.
In the 2FA pop-up window, enter your mobile phone number and click Send Verification code.
Enter the 2FA code sent to your mobile phone and toggle 2FA On.
- To disable 2FA follow the same steps as above and toggle 2FA OFF.

Via desktop or laptop

Log into Golden Nugget Online Gaming Casino.
Click your profile photo and select Account Information.
On the left rail, click Login & Security.
Toggle ON/OFF Receive SMS next in the Two-Factor Authentication (2FA) section.
In the 2FA pop-up window, enter your mobile phone number and click Send Verification code.
Enter the 2FA code sent to your mobile phone and toggle 2FA On.
- To disable 2FA follow the same steps as above and toggle 2FA OFF.

Troubleshooting 2FA issues

If you have any phone numbers blocked or have Do Not Disturb activated, 2FA may not work.
If your device does not have a sufficient signal, 2FA will not work (it is sent via text, not Wi-Fi).
Please confirm that you’re receiving SMS text messages from others.

For an IOS device

Check if Filter Unknown Senders is enabled (Settings → Messages → Filter Unknown Senders).
Follow these guides from Apple regarding blocking SMS from unknown senders.
- Please note that these steps show how to block a number. You would need to do the opposite in this case.

For an Android device

In the Messages app on your Android, tap the three-dot menu at the top right of the screen.
In the drop-down menu, tap Spam & Blocked.
Tap the three-dot menu and then choose Spam & Blocked to see the list of senders you are currently blocking.
Tap the message you want to unblock and then tap Unblock.

If the issues mentioned above don't resolve your login problems, please feel free to reach out to us. We'll be happy to assist you further.

Important Note: Golden Nugget Online Gaming Customer Support will never ask you to confirm a code that was sent to your device. If someone asks you for the code, please change your password immediately.