If you’re a US-based player, you can also request a callback. 

Important Note: The option to request a callback is only available for logged in players within the US.

Callback requests are processed by weighing the severity of the issue and your place in the queue, as Player Advocates are available. A Player Advocate may also reach out to you via email if your request could be better handled via text. If your callback request is approved, a Player Advocate will call you at the number you provided in your request.