Golden Nugget - Golden Nugget Online Gaming Casino App: Troubleshooting FAQ - Overview

Many Casino issues can be solved by doing some basic troubleshooting. Please follow these troubleshooting steps before contacting Golden Nugget Online Casino Customer Support.

Frequently asked questions

How do I restart the Golden Nugget Online Casino app?

Log out of your Golden Nugget Online Casino account.
Close the Golden Nugget Online Casino app.
- Learn more about how to close an app for an iOS device.
- Learn more about how to close an app for an Android device.
Re-open the Golden Nugget Online Casino app
Sign back into your Golden Nugget Online Casino account.

How do I find the latest version of the Golden Nugget Online Casino app?

Learn more about how to find the latest version of an app on an iOS device.
Learn more about how to find the latest version of an app on an Android device.

How do I clear the cache and cookies on my device?

Learn more about how to clear cache and cookies on an iOS device.
Learn more about how to clear cache and cookies on an Android device.

How do I check if my Wi-Fi is turned on for my device?

Learn more about how to enable your Wi-Fi on an iOS device.
Learn more about how to enable your Wi-Fi on an Android device.

How do I enable Location Service settings for my device?

Learn more about how to enable Location Service settings on an iOS device.
Learn more about how to enable Location Service settings on an Android device.

How do I restart my device?

Learn more about how to restart an iOS device.
Learn more about how to restart an Android device.

How do I update my device to the latest software version?

Learn more about how to update your iOS device’s software.
Learn more about how to update your Android device’s software.

How do I disable any proxies such as a VPN or HotSpot?

Learn more about how to disable a VPN or how to disable a HotSpot on an iOS device.
Learn more about how to disable a VPN on an Android device.

I got a “Game Already in Progress” error, what do I do?

You would need to enter back into the game you were playing before being disconnected and finish the round.

To find the most recently played game, please navigate to the Casino homepage and look for the “Recent” section. This area displays the last games you played, making it easy to pick up where you left off in your last game session.

If you are still unable to play after following the above steps, please contact the Golden Nugget Online Gaming Customer Support Team for further assistance.