Resolution: Your online banking deposit was declined due to insufficient funds in your bank account. If your available balance is less than 1.5x your deposit amount or your available balance does not cover all of your pending transactions, your deposit will be declined. To fix this we recommend the following steps:

• Add more funds to your bank account.
• Deposit a smaller amount.
• Review any pending charges or contact your bank to see if they can settle your pending transactions.
• Use an alternative deposit method.

Please consider whether your deposits match your financial situation. Learn more about the Responsible Gaming tools available to you.

Resolution: Players need to be located in a physical location that permits Golden Nugget Online Gaming deposits. Players can learn more about why they are seeing a restricted or ineligible location message.

Resolution: Only use a deposit method that belongs to you and that matches the legal name associated with your Golden Nugget Online Gaming Casino account. Try an alternative deposit method.

Resolution: Golden Nugget Online Gaming Casino doesn't permit the use of business accounts. Try an alternative deposit method.

Online banking deposits can decline for many reasons, players can learn more about how to troubleshoot deposit issues.

While Golden Nugget Online Gaming Casino has many payment options, we always look to include as many banking institutions as possible. If you don't see your bank listed among the options of banks to deposit with, it's likely that your bank isn't supported by Golden Nugget Online Gaming Casino at this time. 

We recommend that you try an alternative deposit method.

When depositing via Online Banking, our online banking processor will verify in real-time the balance available in your bank account. If your balance is deemed sufficient and the deposit is authorized, Golden Nugget Online Gaming Casino will credit funds to your account while your transaction is processing.

Processing can take up to three (3) business days. If your bank rejects the transactions after processing for whatever reason, Golden Nugget Online Gaming Casino will consider this a chargeback and has the right to restrict your account. If your account is restricted, you'll need to contact the Golden Nugget Online Gaming Customer Support Team to assist you.

Players can review Golden Nugget Online Gaming Casino’s chargeback policy in the Terms of Use.

Yes, in order to deposit funds to your Golden Nugget Online Gaming Casino account from your bank account, the address on file for the Golden Nugget Online Gaming Casino account would need to match the address listed on your bank account. 

To update the address on file for your Golden Nugget Online Gaming Casino account, please contact the Golden Nugget Online Gaming Customer Support Team and let them know you need to update the address on file.

The Golden Nugget Online Gaming Customer Support Team will request that you upload a proof of residence that lists your new address, and you can learn more about document upload criteria.