A Casino Lossback promotional offer allows players to receive a percentage of their net losses back. The percentage of what a player would receive back is listed in the Terms and Conditions of the offer on the promotions page.
Players are credited in Casino Credits, Casino Bonus Funds, Tier Credits, Crowns or GN Dollars at the end of the Promotion Period, as specified in the promotional offer terms and conditions.
Crediting for a Lossback promotion will occur at the end of the Promotional Period. The credit can take up to seventy-two (72) hours to appear on your account after the Promotional Period ends. If there are technical issues with the promotion, timeframes for you to receive any promotional credits may take three (3) to five (5) business days. Players who qualify will receive a bell notification in the right-hand corner once credited.
Net losses are calculated by subtracting qualifying bets wagered in Casino from winnings earned in Casino play during the Promotional Period.
As an example only: If you wagered $1,000 in Casino and lost $500 in Casino, your net loss would be $500.
If you have a net win rather than a net loss, you won’t be eligible for a credit for losses. This is because you had a net profit instead of a net loss during the Promotional Period.